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#1 2017-06-07 02:00:05

Registered: 2017-05-08
Posts: 3

Fatal error message


I recently upgraded from Windows 7 (64 bit) to Windows 10 (64 bit), each time my x keys 16 strip comes on I get a fatal error message, they keys still seem to work but I cant open the program to make changes etc

I did try and re-install the software but still no luck, any ideas?


#2 2017-06-07 07:24:30

PIE Amber
Technical Software Developer
From: Williamston, MI
Registered: 2016-01-21
Posts: 196

Re: Fatal error message

We'll need to see your ErrorLog. Show hidden files and folders on your computer, then go to C:\Users\YOUR USERNAME\AppData\Local\PI Engineering\MacroWorks 3\ErrorLog.txt

Either copy/paste the last few entries (near the bottom) here, upload the file and link to it, or email it to tech@piengineering.com.

Amber from P.I. Engineering


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