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#1 2017-07-30 23:28:38

margoa
Member
Registered: 2017-07-30
Posts: 1

Continously getting errors with software closing.

I am not sure what to post here. I just bought xkeys 24 and installed macroworks 3.1. I am getting fatal errors so many times. I am running windows 10 64bit.

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#2 2017-07-31 07:23:24

PIE Amber
Technical Software Developer
From: Williamston, MI
Registered: 2016-01-21
Posts: 196
Website

Re: Continously getting errors with software closing.

When do you get fatal errors? Is it after doing something, for example when initially opening the software, when clicking on something in particular, etc.?

Your error log would be helpful as well. Show hidden files/folders on your computer. Then go to C:\Users\YOURLOGINNAME\AppData\Local\PI Engineering\MacroWorks 3\. There will be an ErrorLog.txt file. Open it up and paste the last few entries here for us to look at.


Amber from P.I. Engineering

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#3 2018-07-21 09:46:35

CaptChill
Member
Registered: 2018-07-20
Posts: 3

Re: Continously getting errors with software closing.

I get an error every time I try to close the macro window. Then I have to hit <Abort> to get the window to close. I have attached the last error log entry.

Source       : MacroWorks3g
Method      : HandleButtonsForListView
Date          : 7/21/2018
Time          : 9:41:23 AM
Computer   : Ultra
Error          : Object reference not set to an instance of an object.
MW3          : v.1.1.1.97
Handled     : False
Stack Trace : at MW3g.FormMain.HandleButtonsForListView()
   at MW3g.FormMain.ProgInterfaceClosed(Object sender, FormClosedEventArgs e)
   at System.Windows.Forms.Form.OnFormClosed(FormClosedEventArgs e)
   at System.Windows.Forms.Form.RaiseFormClosedOnAppExit()
   at System.Windows.Forms.Application.ExitInternal()
   at System.Windows.Forms.Application.Exit(CancelEventArgs e)
   at System.Windows.Forms.Application.Exit()
   at MW3g.Program.Application_ThreadException(Object sender, ThreadExceptionEventArgs e)
   at System.Windows.Forms.Application.ThreadContext.OnThreadException(Exception t)
   at System.Windows.Forms.Control.WndProcException(Exception e)
   at System.Windows.Forms.Control.ControlNativeWindow.OnThreadException(Exception e)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
Message : Object reference not set to an instance of an object.
<<--------------------------------------------------------------------------------------------------->>

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#4 2018-07-23 07:59:46

PIE Liam
Technical Support Specialist
From: Williamston, MI
Registered: 2016-01-21
Posts: 130
Website

Re: Continously getting errors with software closing.

Let's try a fresh install and elevation of permissions. 

First of all, if you want to save what work you already seem to have please follow this path C:\Users\YourUserNameHere\AppData\Local\PI Engineering\MacroWorks 3 and copy the "MY Scripts" folder over to your desktop. Now uninstall MW3.1 via the control panel , making sure to check for multiple entries (as multiple installs could cause a problem as the one you are seeing), then delete the "PI Engineering" folder you find here C:\Users\YourUserNameHere\AppData\Local\PI Engineering\MacroWorks 3 and the "PI Engineering" folder you find here C:\Program Files (x86) , it is important to delete the folder in both locations.

Then download and install the latest version of MW3.1 from here http://xkeys.com/PISupport/SoftwareMacroWorks.php  , after it is installed right click the "Launch MW3.1" icon on your desktop select "Properties" then the "Compatibility" tab and place a checkmark in the "Run this program as administrator" box, then select "Apply".

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#5 2018-07-23 10:34:45

CaptChill
Member
Registered: 2018-07-20
Posts: 3

Re: Continously getting errors with software closing.

I tried all the above with same result. I tried creating a macro on the clean install and still received the error msg when trying to close the macro screen

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#6 2018-07-23 11:35:49

PIE Liam
Technical Support Specialist
From: Williamston, MI
Registered: 2016-01-21
Posts: 130
Website

Re: Continously getting errors with software closing.

Try clearing the data on the chip using the EraseHWMacros tool found in the program files X86 "PI Engineering MW3.1 folder".

Is the unit plugged into the computer directly or through a hub? If a hub please the direct connection.

What model are you using?  Which version of Windows? If the above does not help please send the last working script file with the updated error log, I'll load the script into a an identical unit  here and see if I can duplicate the error.

If needed send the script and error log along to tech@xkeys.com and I'll test them out.

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#7 2018-07-23 12:29:33

CaptChill
Member
Registered: 2018-07-20
Posts: 3

Re: Continously getting errors with software closing.

I tried the EraseHWMacros tool but still have the error

The unit is plugged directly into the PC

Unit is XK-60

Windows 10

I am forwarding the script and error log to tech@xkeys.com

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