All products purchased directly from P.I. Engineering are covered by a thirty day, no obligation return policy. If you decide to return one of our products within 30 days of purchase, we will refund the full purchase price (does not include shipping charges). If you wish to return a product purchased from P.I. Engineering, please call us at: 1-517-655-5523 or send E-mail to: email@example.com and get a Return Merchandise Authorization (RMA) number.
All of our products, whether purchased from us or through one of our resellers, are warranted to be free from manufacturing defects for a period of one year. If a defect is discovered within one year of purchase, P.I. Engineering will, at our discretion, repair or replace the product free of charge. Please contact the reseller to arrange return or repair. Full details of the P.I. Engineering warranty are listed here:
Post a picture and description of your X-keys, or write a review and we will extend the warranty for one additional year (up to four years total). More information here.
For all P.I. Engineering products purchased and installed in the United States and Canada, P.I. Engineering warrants that the P.I. Engineering product will be free from defects in materials and workmanship under normal use and service, and will meet the specifications presented by P.I. Engineering at the time of original purchase, for one year as evidenced by a copy of the purchase receipt. Under this warranty, P.I. Engineering will, at its sole option, repair or replace any P.I. Engineering product which is defective, provided that you are responsible for (i) the cost of transportation of the product to P.I. Engineering or its designated service facility, and (ii) any loss or damage to the product resulting from such transportation.
Upon discovery of a defect in the product within the Warranty Period, you should notify P.I. Engineering Technical Support via telephone to obtain an RMA (return authorization number) and instructions for shipping the product to a service location designated by P.I. Engineering. You should send the product, shipping charges prepaid, to the designated location, accompanied by the return authorization number, your name, address, and telephone number, proof of purchase, and a description of the defect. P.I. Engineering will pay for return of product(s) to the customer.
P.I. Engineering shall have no responsibility to repair or replace the P.I. Engineering product if the failure has resulted from accident, abuse, mutilation, misuse, or repair/modification performed by any entity other than P.I. Engineering.
THIS WARRANTY IS EXCLUSIVE OF ALL OTHER WARRANTIES, WHETHER EXPRESSED, IMPLIED, OR STATUTORY. P.I. ENGINEERING DOES NOT WARRANT P.I. ENGINEERING PRODUCTS FOR FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY. P.I. ENGINEERING AND ITS EMPLOYEES SHALL NOT BE HELD LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, OR INCIDENTAL DAMAGES, EVEN IF ADVISED OF THEIR POSSIBILITY, ARISING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT. SOME STATES DO NOT ALLOW FOR THE EXCLUSION OR LIMITATION OF CERTAIN LIABILITIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH VARY FROM STATE TO STATE.
In the event that the above limitations are held unenforceable, P.I. Engineering’s liability for any damages to you or to any party shall not exceed the purchase price you paid, regardless of the form of any claim.
This limited warranty is valid for and only applies to products purchased and used inside the United States (and its territories) and Canada.
This limited warranty is governed by the laws of the United States of America and the State of Michigan.